Welcome to the JSW Paints website.
We at JSW Paints, respect the privacy of everyone who visits this website and are committed to maintaining the privacy and security of the personal information of all visitors to this website.
All rights are reserved by JSW Paints. The content, code and applications contained on this website, under the domain www.jswpaints.in are copyright protected. Site visitors may not reproduce, copy, or redistribute content or code in any form without written permission from the Company except for purely personal uses.
A. Personal information - Website
We do not require any personal information to obtain access to our website.
Personal information may include name, title, company, address, phone number, email address, and other relevant data.
Your email address will only be recorded if you choose to send an email to us. It will only be used for the purpose for which you have provided it and will not be added to our mailing list. Your email address will not be used for any other purpose, and will not be disclosed, without your consent except where required by any authority.
Non-personal information - Website
All such information will be used only to assist us in providing an effective service on this website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our website with information relating to the number of users linking to our website from such third party website. You cannot be identified from this information.
We use the information which we automatically receive from your web browser to see which pages you visit within our website, which website you visited before coming to ours, and where you go after you leave. This is helpful to understand how our visitors use this website. We use this information in the aggregate to measure the use of our website and to administer and improve our website. This statistical data is interpreted by JSW Paints in its continuing effort to present the website content that visitors are seeking in a format they find most helpful.
We may disclose your information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with the applicable laws and regulations.
We may also share your information with law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other stakeholder of the company to legal liability.
We may store some information such as cookies on your computer when you look at our website. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website for record-keeping purposes. We can recognise these cookies on subsequent visits and they allow us to remember you.
We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you close your browser. Persistent Cookies remain on your device until you erase them or they expire;
You are always free to decline Cookies if your web browser permits, although doing so may interfere with your use of our website. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies;
We encode and protect our Cookies so that only we can interpret the information stored in them;
You may encounter Cookies from third parties, known as service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services; and
You also may encounter Cookies from third parties on certain pages of the websites that we do not control and have not authorized. (For example, if you view a web page created by another user, there may be a cookie placed by that web page)
This site contains links to sites outside www.jswpaints.in. JSW Paints is not responsible for the privacy practices, the content, the authentic nature or safety of such other websites.
We take appropriate measures to ensure that your information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. This site has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. Unauthorised attempts to upload or change information (or otherwise cause damage to this website) are strictly prohibited.
Please also contact us at this address if you would like to update or amend any of your information which you have sent us.
Last Updated on September 10, 2020
We collect information on or through the Application that can personally identify you only when it is voluntarily offered by you. For example, we collect personally identifiable information to respond to visitor questions and comments about us and our products and services, to mail e-newsletters and to contact winners of contests and promotions.
The information we gather from customers may be used to personalize and continually improve your shade selection and visualisation experience.
We store, use, transfer and process your personal information and data to assist in handling process, payments communications with you about orders, products, services and promotional offers, update our records and generally maintain your account with us, display relevant content and customer reviews, or recommended merchandise and services that might be of interest to you.
We may also use this information to improve our platform, prevent or detect fraud or abuses of our Application and enable third parties to carry out technical logistical or other functions on our behalf.
Our site sometimes includes sweepstakes of or other promotions that we are offering or are offering jointly with another company, and we may allow you to enter electronically in some cases.
If that occurs, we will use the information you provide for this purpose of conducting the promotion (For example, to contact you) and with your consent, to offer you products and services of ours and our joint sweepstakes and sponsors. In addition, we may also collect demographic and other data for market research, advertising and promotional purposes.
If you choose to maintain a user account or make online purchases through the Application, we will collect personally identifiable information (e-mail address, name, phone number, credit card/ debit card/ other payment instrument details etc.) from you as well as information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/ debit card expiration date and /or other payment instrument details and tracking information from checks or money orders.
If you choose to post messages or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Application, we may collect such information into a file specific to you.
We may further use such user data in anonymous data compilations, to analyse the usage and trends in order to further improve the efficiency and operation of the Application and notify you of the updates to the Application.
Affiliates, subsidiaries and related entities: We may share personal information with our other corporate entities, affiliates and subsidiaries. These entities and affiliates may market to you their products and/ or services as a result of such sharing unless you explicitly opt-out.
Third Party Service Providers and Business Partners: We may disclose personal information to third parties if it is required for us to provide you access to our services, with service providers of ours who assist us in providing the information and/or services we are providing to you, including but not limited to payment processing, data analysis, email delivery, customer service and marketing assistance. We will not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Social Media Contacts: If you connect to the application through social network, your contacts on the social network will see your name, profile photo and descriptions of your activity.
Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale of Our Brand or Business: In connection with the sale of one or more of our brands or a part of our business to a different company, we reserve the right to transfer your personal information to a new owner that agrees to offer equal and safeguards for the use and disclosure of your personal information.
Our Application has commercially available and legally prescribed security measures in place to protect the loss, misuse and alteration of the information under our control. Whenever you change or access your account’s information we offer use of industry standard technologies to ensure protection against unauthorised access. Once your information is in a position we adhere to strict security guidelines, protecting it against unauthorised access. Please note that despite all reasonable efforts by us, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Any information provided or representation made by you on the Application must be truthful and accurate, and does not violate the rights of others. Your information is stored in data centres and mobiles that are protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act, 2000 and rules made there under.
We may use “cookies” and other tracking technologies, to help us customize the Application and improve your experience. This information helps us determine in the aggregate the total number of visitors to the site on an ongoing basis and the types of internet browsers and operating systems (e.g., windows or Macintosh) used by our visitors. You can remove or reject cookies, but such action could affect the availability and functionality of the Application.
Your personal information is not collected by the use of any tracking technology nor do we use this information to personally identify visitors or cross reference information with any type of personal information that is voluntarily offered on or through the Application.
Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: Noting your preferences at the time you register your account with the Application Logging into your account settings and updating your preferences. Contacting us using the contact information provided below If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
To make sure you are aware of any changes, please review this policy periodically.
We will collect personally identifiable information i.e. Personal Data about you (such as your name, address (business or personal) along with the address proof, PIN/ZIP code, Mobile number & Telephone (business or personal), bank account details, e-mail address (business or personal), Log-ID & Password (of mobile app) etc.) necessary for us to provide Services to you at the time of registration on the mobile app/our website. This information is significant in providing Services to you. If you opt not to provide us with personally identifiable information at the time of registration you may not be able to get yourself registered or participate in certain promotions, receive product information, corresponding services, certain specialized features or able to effectively respond to any queries you may have or participate in any kind of feedback or services/information as described under this Statement (collectively referred as ‘Services’).
In general, you may download our mobile app without providing any Personal Information about yourself. However, we collect certain information from you on registration such as:
Personal information for creation of Account: Personal Information that you provide voluntarily while creating an Account via our mobile app, including information you provide when you register on our mobile app e.g. your name, email address (business or personal), mobile number, country and telephone number (business or personal), postal/billing address (business or residential), city, PIN/ZIP code, bank account or UPI id/details, photo ID proofs (driving license, PAN card, voter id etc.), and any other information that you choose to provide or is necessary for us to provide Services to you, for service related issues product complaint details shall also be required to be shared. This information helps to activate, manage and provide services in efficient manner;
Personal information on providing Services: We obtain Personal Information when you order or register to receive any of our Services. We collect or receive Personal Information from you when you sign up for our Services, create an online account with us, make a purchase, request details or a call back, submit a technical, customer or billing support request, participate in a contest or survey, provide us with feedback or otherwise contact us.
User Device/Product Information: Your model details, IoT device details, unique device identifier (MAC ID, UUID, etc.), IP address, IoT Device, demographics, & Product Firmware version number, Product category or nickname of your device, F/W and S/W information and browser type and information collected via cookies will be collected for you that can interact with the device through mobile app. JSW does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information not limited to country code, language, OS, time zone, network, memory capacity, IMEI, etc.;
Product Information: All the product information, wherever applicable, will be collected so that it can be displayed to you via mobile app as it would help us to monitor that the product is working right. This refers to all information collected from the product depending on the product category and what action has been applied to product through mobile app or information derived upon using our products. The main data will be primarily collected from products (i.e. Faucets, EWC, Concealed Cisterns or any other product which would be sold in future using Geo-Fence & IoT technology or otherwise). We will capture some product data generated from the above products to show the required information on your mobile app page.
Video/Picture/Voice Information. When you trigger camera or video services, we may collect videos, pictures, or voice information in the Products or through App.
Smart (IoT) Device/Product Information: All the smart device/product information will be collected so that it can be displayed to you via mobile app/App or it would help us to monitor that the product is working right. This refers to all information (including technical data & data inserted by customer in the mobile app) collected from the product depending on the product category and what action has been applied to product through mobile app or you may be using our products. The main data will be primarily collected from the IoT based products (i.e. Water Purifier, Kitchen Chimney, Water Heater, Ceiling Fan, Air Cooler & Air Purifier) when such IoT based products are connected with power & internet and controlled through our mobile app.
One Time Password (“OTP”) Verification: You will be required to verify your details by way of mobile OTP Authentication and/or email OTP Authentication at the time registration on the Mobile App. We automatically read your SMS messages also for the purpose of OTP verification at the time of user registration, verification, forgot password process or authentications. We do not read any other messages on your mobile except OTP verification SMS sent by SSL. We also don’t access your call logs on phone.
Camera & Storage:
The mobile app may request access to or permission for certain features from your mobile device, including the camera and storage. If you wish to change the access or permissions, they may do so in the device's settings.
The camera feature has been added for the specific purpose of scanning a QR code, confirming all details and sharing related consent-based information/data in one click of the user. The camera will not access your personal Information/data.
The mobile app uses the mobile devices’ external storage to access files/documents. The mobile app uses cache memory of the mobile device for the purpose of enabling you to access your data/records stored in any form or format which.
Geo-Location Information: We may, either by default or with permission, also collect information about your general or exact location/ geo-coordinates when you use our services or mobile app, which helps us in providing services basis the geographical location of the user as our services may depend on one location to another. Your location can be determined with varying degrees of accuracy by GPS and other sensor data from your device, IP address and Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices. The types of location data we collect and how long we store it depend in part on your device and account settings. Note that if the mobile app location data is joined with another piece of PII, it could be used to identify a physical person.
We will capture some product data and technical information generated from the above said IoT based products to show the required information on your mobile app page.
For Alexa & Google Home configuration:
For supporting the configuration process of our products some of your information will be shared with Alexa & Google Home to provide better accessibility of your products through their platform.
For Geo-Fence: We will capture customer background & fine location along with customer location coordinates both longitude & latitude. We will be taking your permission before accessing such information as and when you (being customer) try to use our Geo-fence service. If no permission is granted by you than we will not be in position to provide the required Product Services under Geo-Fence.
Picture/video: The picture or video acquired via this mobile app would help us to display your products to you on the mobile app so that you can manage them easily.
Cookie related details are provided in the Cookies Policy below.
We collect data from the following third parties: Commercially available data such as name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected when you access our mobile app through social media logins (i.e. logging in to our applications using your Facebook, Twitter or other social media credentials). The basic details we receive may depend on your social network account privacy settings.
User Generated Content: We may invite you to post content on our Sites, including your comments, pictures, and any other information that you would like to make available on our Sites. If you post content to our Sites, the information that you post will be available to other visitors to our Sites. If you post your own content on our Sites or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.